Grievance Redressal Policy  

At Boldweavez, operated by Maxbright Attire Solutions Private Limited, we are committed to delivering a seamless and trustworthy shopping experience. We believe in fair treatment and transparent handling of all customer concerns. This Grievance Redressal Policy ensures that your issues are addressed promptly, professionally, and in compliance with applicable laws. 

What is a Grievance? 

A grievance refers to any dissatisfaction or concern arising from a product or service purchased through our platform, for which a resolution is sought. This may include, but is not limited to: 

• Product quality issues or defects 
  
   
• Incorrect or delayed deliveries 
  
   
• Payment-related concerns 
  
   
• Return, refund, or exchange problems 
  
   
• Dissatisfaction with customer service 
  
   
• Queries regarding our policies 
   

How to Raise a Grievance 

If you encounter a concern, you may raise it through our support channels. The process is as follows: 

Visit Help Centre or Contact Us 
Access the “Help Centre” or “Contact Us” section on our website or mobile app. 

Select Your Issue 
Choose the category or topic relevant to your concern. 

Submit Your Query 
Provide details including your order ID, description of the issue, and supporting documents or images (if any). 
 

Once submitted, our support team will review your request and respond accordingly. 

Escalation to Grievance Officer 

If your concern is not resolved or if you are dissatisfied with the response provided, you may escalate the matter to our designated Grievance Officer, in line with the Information Technology Act, 2000, and other applicable laws. 

Boldweavez has appointed a dedicated Grievance Redressal Officer to oversee the complaint resolution process, ensure fairness, and address escalated matters. You may contact the Grievance Officer via email at maxbrightattirepvtltd@gmail.com. 

Grievance Handling Process 

• Acknowledgement: We will acknowledge receipt of your grievance within 48 hours via email. 
  
   
• Unique ID: A unique grievance ID will be shared with you to check the status of your complaint. 
  
   
• Resolution Timeline: Our team, together with the Grievance Officer, will strive to resolve your concern at the earliest—generally within 7 working days, or as required by law. 
  
   
• Updates: You will receive regular updates regarding the progress of your grievance through your registered communication method. 
   

Closure of Grievance 

A grievance will be considered closed in the following situations: 

• When a satisfactory resolution is provided by our support team or Grievance Officer. 
  
   
• When no response is received from you within a reasonable period after a resolution has been offered. 
  
   
• When a final resolution has been communicated in accordance with our policies and applicable laws. 
   

Contact Us 

For further queries or to raise a grievance, please contact us at: maxbrightattirepvtltd@gmail.com. 

Note 

This policy may be updated periodically. For the latest version, please refer to our Terms of Use and Privacy Policy pages.